Logo Refund & Cancellation Policies

Effective Date: 11 September 2026

Partha Kundu Stock Academy (PKSA) provides online and offline educational courses, classes, training programmes, mentorship and related learning services.

1. Course/Class Fees Are Non-Refundable

Once payment for an online or offline course, class or training programme has been successfully completed and the enrolment/booking is confirmed, the amount paid is non-refundable and non-cancellable.

Refunds will generally not be provided due to:

  • Change of mind
  • Change in personal circumstances
  • Non-attendance or inability to attend
  • Failure to complete or use the course
  • Failure to attend scheduled online or offline classes
  • Lack of time or change in personal schedule
  • Dissatisfaction after enrolment or booking
  • Failure to use online course materials or sessions

For offline classes, absence from a scheduled class does not by itself create an entitlement to a refund.

For online classes, failure to attend a scheduled live session or failure to access the online course does not by itself create an entitlement to a refund.

Customers are therefore advised to carefully review the course details, mode of learning, schedule, duration, fees, inclusions and applicable terms before making payment.

2. Wrong or Duplicate Payment

If you believe that:

  • a payment has been made more than once for the same course/class; or
  • your bank account has been debited due to a genuine payment or transaction error,

please notify PKSA as soon as possible at:

support@pksa.co.in

Please provide:

  • Name
  • Registered mobile number/email
  • Course/class name
  • Online or offline booking, where applicable
  • Transaction date
  • Transaction/reference ID
  • Amount paid
  • Brief description of the issue

After verification, if the transaction is confirmed as a genuine duplicate or erroneous payment eligible for reversal, the applicable amount will normally be processed within 3–7 working days after verification.

The time taken for the amount to actually appear in your bank account may depend on the payment gateway and the customer’s bank.

3. Failed Transactions

If your bank account has been debited but the payment or course/class booking is showing as failed or unsuccessful, please contact PKSA with the transaction details.

PKSA will verify the transaction with the relevant payment gateway or service provider and take appropriate action based on the transaction status.

4. Changes to Class Schedule

In exceptional circumstances, PKSA may change the schedule, timing, trainer availability, venue or delivery mode of a class or programme.

Where reasonably possible, students will be informed of such changes and an alternative schedule or arrangement may be offered.

A change in schedule, venue or delivery arrangement made by PKSA does not automatically create a refund entitlement where an alternative educational arrangement is offered.

5. Payment Gateway Charges

Where applicable, payment gateway or transaction charges already incurred may not be refundable, subject to the applicable terms of the payment gateway.

6. Important Security Notice

When contacting PKSA regarding a payment issue, never share your OTP, CVV, card PIN, banking password or other confidential banking credentials.

PKSA will never require such information for processing a legitimate refund or payment verification.

7. Contact

For payment, booking or refund-related issues:

Partha Kundu Stock Academy
Email: support@pksa.co.in
Phone: +91 97483 26666

8. Policy Updates

PKSA reserves the right to modify this Refund & Cancellation Policy when necessary. The latest version published on pksa.co.in will apply to future transactions.

By completing a payment for an online or offline course, class or training programme, the customer acknowledges that they have read, understood and accepted this Refund & Cancellation Policy.

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